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Holiday Protection

Cox & Kings recognises the need to protect your holiday.

As such, we follow the standards set by ABTA, we are a member of AITO, we provide full ATOL protection, and we follow the FCO’s travel advice.

We also ask clients to ensure they have a travel insurance policy in place at the time of booking. In this way, you can approach your holiday worry free.

Financial Protection

The Package Travel and Linked Travel Arrangements Regulations 2018 require us to provide security for the monies that you pay for the package holidays booked with us and for your repatriation in the event of our insolvency.

We provide this security for our flight-inclusive holidays by way of our Air Travel Organiser’s Licence (ATOL) (number 2881) administered by the Civil Aviation Authority issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email: claims@caa.co.uk.

When you buy an ATOL protected flight or flight inclusive package from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative).

Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. ATOL protection extends primarily to customers who book and pay in the United Kingdom.

We provide full financial protection for our package holidays which don’t include flights, by way of a bond held by ABTA Ltd, The Travel Association 30 Park Street London SE1 9EQ www.abta.co.uk. 

 If you have a contract with us for arrangements that do not include a flight(s), ABTA will financially protect your holiday in the event of our insolvency by arranging for you to receive a refund or to be repatriated except where your contracted arrangements with us do not include transport to and from the UK.  In this case, if already abroad, you will be returned to the point where your contracted arrangements with us commenced.

Please go to www.abta.com for information on ABTA’s travel protection.

British Foreign & Commonwealth Advice:

Cox & Kings supports the British Foreign & Commonwealth Office (FCO) Travel Aware campaign to help you stay safe and healthy overseas. Find out more at FCO Travel Aware. The FCO website provides travel information for many countries around the world which includes advice on safety and security, entry requirements and health, as well as general information. Cox & Kings strongly recommends that you, and everyone on your booking, visit the FCO website and read the advice about the country you are planning to visit prior to booking. You should also revisit the advice regularly prior to your departure as it may change frequently. It is also possible to sign-up to receive FCO e-mail updates for your destination so you are aware of any changes to advice they issue and we recommend you do this. There are different levels of advice, and sometimes this includes advice against travelling to certain areas or countries. To check the current travel advice, visit gov.uk/foreign-travel-advice and follow @FCOTravel on Twitter and Facebook.com/fcotravel.

Abta

The Association of British Travel Agents holds travel companies to specific standards, and works to protect customer funds.

Aito

Cox & Kings is a member of the Association of Independent Tour Operators, offering choice, quality and service.

Atol protection

Cox & Kings has Atol protection, run by the Civil Aviation Authority, for holidays booked together with flights.

FCDO / Before You Travel

Cox & Kings makes a final decision on the safety to travel in a region by following the guidance of the British Foreign, Commonwealth & Development Office.

Travel insurance

To help you find quality travel insurance we have arranged competitive cover from specialist insurance brokers Campbell Irvine Ltd.