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Frequently asked questions

Visas & health

Can Cox & Kings arrange my visa?
We cannot arrange your visa but we can recommend a reputable visa assistance company who can help with your application. Please contact your tour consultant for details.

Do I need inoculations?
Many of our destinations have recommended health precautions, which you can read about in our regional documents and health pages. However, we recommend that you contact your doctor who will be able to give you professional advice, arrange any vaccinations and give advice on malaria protection. Alternatively, visit the NHS website for more information.

Documents & health pages NHS information

Pricing

Do your prices include flights?
All prices for Cox & Kings holidays include international flights, except where indicated. Australasia and Canada holidays do not include international flights so that you may benefit from the best prices at the time you choose to book, taking advantage of major seasonal variations and short term special offers.

For all destinations, you may be able to arrange your own flights. If you wish to do so, the cost will be deducted from the tour price.

Single & sole supplements

Why do I have to pay more for my holiday if I am a single traveller?
Most hotels around the world charge more per person for a single occupancy room than for a shared twin room, because the cost of maintaining a room for one person can be almost as high as it is for two. In addition, many single occupancy rooms are the same as twin / double rooms.

The Solo Travellers collection of small group tours is specially created to include accommodation based on single occupancy of twin / double rooms without single supplements. We have sought out good quality hotels that offer the most reasonable prices for individual travellers.

What is the difference between a 'single' supplement and 'sole' supplement?
A 'single' traveller is someone occupying a single room while travelling with one or more other people, for example a single person travelling on a group tour. A 'sole' traveller is someone travelling on their own.

As a single traveller on a group tour (except those in the SoloTravellers collection), please check the single supplement price. If you wish to add an extension to that tour, please then check the sole supplement price for that extension.

What is 'Dynamic Pricing'?
Cox & Kings adopts a dynamic pricing policy for escorted group tours. This means that the prices for each departure date of each tour are regularly reviewed and they may be adjusted upwards or downwards from time to time, due to changes in costs or other commercial factors. When there are discounted prices available for particular departures of the tour, we display the date at which the prices will next be reviewed. After that date, the prices for those departures may go up, down or remain the same. For private travel, we display ‘guideline prices’ to give an idea of what you can expect the tour to cost in the high and low seasons. We will prepare an accurate quote for a specific departure date at the time of enquiry.

About Cox & Kings holidays

In the itinerary what does (B, L, D) mean?
The key (B, L, D) is often used at the end of each day on our itineraries to indicate the meals that are provided. B stands for Breakfast, L for Lunch and D for Dinner. N means no meals are provided on that day.

Types of holiday

What is a Discovery tour?
Most Cox & Kings tours are based on 4- and 5-star accommodation, or the best available. However, in some countries with a developing tourism infrastructure, some of the accommodation can be quite basic, and some of the road journeys may be longer and rougher. While Discovery tours can be very rewarding, they are typically suited to the more adventurous-spirited traveller.

What is a non-exclusive escorted group tour?
The vast majority of our group tours are exclusive to Cox & Kings clients. However, there are a few exceptions where holidaymakers who booked their tour with another travel company travel in the group.

Making a booking

How do I make a booking?
If you would like to know how to make a booking with Cox & Kings, please visit our explanatory guide page.

I have a provisional booking. How do I confirm my place?
You can confirm your place by sending us a fully completed and signed booking form, together with your deposit, which will be £150 per person or 15% of your total holiday cost (£250 for European travel), whichever is greater, together with any applicable insurance premium (or evidence of alternative cover).

When do I need to pay my final balance?
Final payment must be made no less than eight weeks prior to departure.

Before departure

When will I get my tickets?
Travel documents will be sent approximately two weeks prior to departure (third party suppliers' policies may vary), unless your booking is made within six weeks of departure, in which case final documents will be sent as soon as possible.

What will be in my travel pack?
Your travel pack will contain your final itinerary, your airline tickets (which will usually be e-tickets), a leather wallet, leather luggage tags, your tour notes and hotel vouchers if required.

When will I get a detailed itinerary?
If you are travelling on a group tour, you will receive a detailed itinerary with your travel pack. If travelling on a private basis, you will receive your detailed itinerary with your confirmation invoice.

What happens if a group tour does not reach its minimum numbers? Will it be cancelled?
If a group tour does not reach its minimum numbers, we will either offer for you to take your holiday on a private basis (which may involve a supplement), or you will be fully refunded.

British Foreign & Commonwealth Advice:

Cox & Kings supports the British Foreign & Commonwealth Office (FCO) Travel Aware campaign to help you stay safe and healthy overseas. Find out more at FCO Travel Aware. The FCO website provides travel information for many countries around the world which includes advice on safety and security, entry requirements and health, as well as general information. Cox & Kings strongly recommends that you, and everyone on your booking, visit the FCO website and read the advice about the country you are planning to visit prior to booking. You should also revisit the advice regularly prior to your departure as it may change frequently. It is also possible to sign-up to receive FCO e-mail updates for your destination so you are aware of any changes to advice they issue and we recommend you do this. There are different levels of advice, and sometimes this includes advice against travelling to certain areas or countries. To check the current travel advice, visit gov.uk/foreign-travel-advice and follow @FCOTravel on Twitter and Facebook.com/fcotravel.

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