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Please find the latest version of our terms and conditions below for all EU/EEA residents.

If you are resident in the UK please find your terms and conditions here.

If you are resident anywhere else in the world, please find your terms and conditions here.

EEA Terms and Conditions – Tailor Made & Group Tours – Cox & Kings

Created: 31 May 2023


“Booking” means the Guest or Guest’s agent’s agreement to enter into a Contract with the Company. 

“Booking Terms and Conditions” or “Terms” means these terms and conditions and the information contained in the Company brochures, its Website and/or other information which will form the express terms of your Contract with the Company.  

“Company” means Abercrombie & Kent Limited and its owners, operators, parents, subsidiaries, affiliates, principals, agents, licensors, joint venturers, and all employees, officers, pilots, crew members and agents of such individuals, companies and entities.  

“Contract” means the contract between the Company and the Guest for the Tour as reflected in the Confirmation Invoice sent by the Company to Guest’s Travel Advisor or directly to Guest. 

“Guest” means each person, including minors, named either on the Booking confirmation or on the invoices or on a ticket issued by the Company or to whom a Booking is transferred. 

“Minor” means any person under the age of 18.

“Travel Advisor” means any travel agent or any website not owned or operated by the Company and used by the Guest to book their Tour. 

“Tour” means the travel services booked by the Guest to be delivered by the Company, whether or not in combination with any flights. 

“Website” means the set of related web pages, documents and hypertext links served from the web domain

Your Contract is with Abercrombie & Kent Limited, trading as “Cox & Kings”, of St George’s House, Ambrose Street, Cheltenham, Glos. GL50 3LG, which is registered in England under company number 1082430 “we”, “us” and “our”). References to "you" and "your" in these Booking Conditions include the first named person on the Booking and all persons on whose behalf a Booking is made or any other person to whom a Booking is added or transferred. The following conditions, together with our privacy policy, the relevant information set out on our Website and any other written information we brought to your attention before we confirmed your Booking, will form the basis of your contract with the Company. Please read them carefully before you book.

By making a Booking, the first named Guest on the Booking agrees on behalf of all Guests detailed on the Booking that:

a. he/she has read these Terms and has the authority to and does agree to be bound by them; 
b. he/she consents to our use of information and personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the Booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements); 
c. he/she is over 18 years of age, resident in eEurope and, where placing an order for services with age restrictions, declares that he/she and all members of the party are of the appropriate age to purchase those services;
d. he/she accepts financial responsibility for payment of the Booking on behalf of all persons detailed on the Booking.


(a) Our aim is to provide the right holiday to suit your requirements. You can call us on +44 (0)203 813 2966 or email: and we will tailor make an itinerary for you and provide you with a price per person. In order to maintain our customer services standards and to assist with the on-going training of our staff, we may record or monitor our telephone conversations or emails with you.

(b) To secure your Booking we require a minimum deposit of 15% of the total Booking cost, or such other amount as advised by the Company. If you are booking within 75 days of departure, then full payment is required at the time of booking. Payment can be made by cheque or by most major credit cards in favour of Cox & Kings. If for any reason we do not accept your Booking your deposit will be returned. Some suppliers and holidays over peak seasons may require higher deposits at the time of booking. You will be notified of these requirements before you pay your deposit. 

(c) Many airlines now require the full name of all passengers travelling. We will therefore ask you at the time of booking to confirm the number of members in your party and to provide us with the first forename (as shown in each passport) as well as the title and surname of each member.

(d) Special requests, such as diet, room location, twin or double-bedded room, a particular facility or flight seat which are an important factor in the choice of holiday, should be indicated in writing at the time of booking. We will pass your request on to the hotel or airline but cannot guarantee that it will be accommodated. We will also pass on any dietary requests to airlines but we recommend that you check directly with the airline once your tickets have been issued. The Company will try to arrange for special requests to be met, but cannot guarantee that they will be, nor will the Company be liable if any special request is not met. The provision of any special request does not constitute a term of your Contract with us unless we have confirmed in writing that your requirement will be met. Most hotels allow check-in to take place during the mid-afternoon. Should you wish to have a guaranteed room ready for your immediate check-in upon arrival, it can be arranged for an additional charge. Please ask the Company for details and prices. Upgrades are typically available on request at individual hotels for an additional cost.

(e) On receipt of your correct deposit we will book your arrangements and issue a Confirmation Invoice. A Contract will come into existence on the date on which we issue a Confirmation Invoice 

(f) It is important for you to check the details on the Confirmation Invoice as soon as you get it, as these set out the services we have agreed to provide. In the event of any discrepancy please contact us (or if you booked via an authorised agent of ours, that agent) immediately. If you arrange your Tour directly with the Company all correspondence and other communications will be sent to the address of the person who made the initial payment unless you specify otherwise. If you request correspondence through a business address, a residential address will also be required for emergency and security reasons.

(g) If your Booking is made through a Travel Advisor, the Company will address all communications to that Travel Advisor, who will act as agent for you in regard to all communications from us to you. All monies paid by you to a Travel Advisor under or in contemplation of this contract will be held by the Travel Advisor for the Company until such monies are forwarded to the Company. 

(h) The balance is due 75 days before departure. If it is not paid in time, we reserve the right to treat your Booking as cancelled by you in which case the cancellation charges set out in clause 2(c) below will become payable.  


(a) Amendments by you

The Company will make every effort to assist you if you wish to alter your Tour, but it may not always be possible. Requests for an amendment must be in writing and signed by the Guest who made the initial payment. If it is possible to make the amendment, it will be subject to an amendment charge of £50 per person, together with all communication charges or other expenses incurred by the Company as a result of the change (including additional supplier costs). These charges will be payable whether or not the Company succeeds in confirming your requested amendment. Scheduled airlines normally regard name changes as a cancellation and rebooking, and any alteration may incur a 100% cancellation charge in respect of the air fare. Please note that save for the transfer of a Booking, it will not be possible to make changes within 28 days of your departure date. Your request may be treated as a cancellation and re-booking and the normal cancellation charges detailed in clause 2(c) below will apply dependent upon the conditions imposed by our suppliers. Where we are unable to assist you and you do not wish to proceed with the original Booking we will treat this as a cancellation by you and the cancellation charges detailed in clause 2(c) will be payable by you. If you wish to change your arrangements while on your Tour, all costs are payable by you. 

Date amendments: Should you wish to amend the date of departure of your trip then the terms outlined in part 2(a) above apply. The new departure date must be initiated within six months of the original date of departure. If travel commences after six months of the original Tour departure date this will be treated as a cancellation and re-booking and the normal cancellation charges detailed in clause 2(c) will apply. If the amended date of departure increases the price of your trip, this increase will be payable by you.    

Destination amendments: Should you wish to change the destination (unless for reasons of unavoidable and extraordinary circumstances outlined below) of your confirmed Booking before departure this shall be treated as a cancellation and re-booking and the normal cancellation charges detailed in clause 2(c) will apply.  

(b) Transfer of Booking

If you or any member of your party is prevented from travelling, that person(s) may transfer their place to someone else, subject to the following conditions:

a. that person is introduced by you and satisfies all the conditions applicable to the Tour;
b. we are notified not less than seven days before departure;
c. you pay any outstanding balance payment, an amendment fee of £50 per person transferring, as well as any additional fees, charges or other costs arising from the transfer (including additional supplier costs); and 
d. the transferee agrees to these Terms and all other terms of the Contract between us.

You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in clause 2(c) will apply in order to cover our estimated costs. Otherwise, no refunds will be given for Guests not travelling or for unused services.

(c) Cancellation by you

All cancellation requests must be made in writing, by the Guest who made the initial payment.  Cancellations are effective on the day they are received by the Company. Since we incur costs in cancelling your travel arrangements, the following cancellation charges will be payable, depending upon the number of days prior to departure the Company receives your notice of cancellation. 

Written advice of cancellation received

Days prior to departure

% of total Tour cost

75 days or more

Loss of deposit

60 - 74 days

30% of total Tour cost

30-59 days

60% of total Tour cost

15-29 days

90% of total Tour cost

0-14 days

100% of total Tour cost

We will deduct the cancellation charge(s) from any monies you have already paid to us. Amendment charges are not refundable in any circumstances.  

Important note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above. 

Please note that at certain times of year, for example peak season, or for certain products, for example some game lodges and cruises, stricter cancellation conditions may apply. Any such revised conditions will be notified to you prior to Booking. 

Partial room cancellation: Should one or more member of a party cancel or leave a journey, it may increase the per person price of those still travelling and you will be liable to pay this increase. 

We strongly recommend that you secure adequate travel insurance as per clause 6 below. 

Cancellation by you due to unavoidable and extraordinary circumstances: 

You have the right to cancel your confirmed Tour before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your Tour destination or its immediate vicinity and significantly affecting the performance of the Tour or significantly affecting the transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation. Please note that your right to cancel in these circumstances will only apply where the Foreign, Commonwealth and Development Office advises against travel to your destination or its immediate vicinity. For the purposes of this clause, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination, or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination. 

(d) Cutting your trip short 

If you are forced to return home early, the Company cannot refund the cost of any travel arrangements you have not used. If you cut short your Tour and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, the Company will not offer you any refund for that part of your Tour not completed, or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.

(e) Re-booking following a cancellation

Should you wish to cancel a Tour and re-book an alternative, this will be subject to the cancellation terms within these Terms. If the alternative Booking requires a greater deposit than has already been paid (after deducting cancellation fees) then the balance between what is required as a deposit and any sums already paid becomes due and payable by you.

(f) Accuracy of information

We check the information which we provide about our Tours very carefully. However, tour, excursion, or cruise itineraries may change as a result of local conditions. We reserve the right to modify program itineraries, including arranged sightseeing and featured experts, and substitute accommodations, including vessels, aircraft and trains, at any time due to unforeseen circumstances or circumstances beyond the Company’s control. Reasonable efforts will be made to operate itineraries as planned, but alterations may occur after the final itinerary has been issued. When we are told of any significant or long-term changes we will always endeavour to advise you as soon as possible prior to your departure.

This clause 2 outlines the rights you have if you wish to cancel your Booking. Please note that there is no automatic statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. 

(g) Amendments by the Company

Great care is taken to ensure that the description and prices given in our brochures and on our Website are accurate at the time of publication. However, changes can occur, and the Company reserves the right to change any of the details in company literature, including prices, in which case the Company will advise you of any such change before accepting your Booking. After a Confirmation Invoice has been issued, the Company makes every effort to operate all holidays as advertised. We plan arrangements a long time in advance of your Tour using independent suppliers such as airlines, hotels, local transport operators and guides, over whom we have no direct control. In very rare circumstances, the Company may have to modify a Tour before you depart. Most of these changes are minor. If we make a minor change to your Tour, we will make reasonable efforts to inform you or your Travel Advisor as soon as reasonably possible if there is time before your departure but we will have no liability to you. Examples of “minor changes” include: alteration of your outward/return flights by less than 12 hours; changes to aircraft type; change of accommodation to another of the same or higher standard; and changes of carriers. 

We also deem certain Covid-19 related travel and destination requirements as minor changes in that we do not expect these changes to significantly affect the performance of the Tour or your overall holiday enjoyment. Such changes may include the requirement to wear face masks, make regular use of sanitising stations and maintain social distancing. Some changes may also affect the availability of certain services and facilities. We expect all Guests to adhere to the local and national guidance that is in force at the destination and whilst travelling to and from the destination. Please see clause 16 for more information.

Occasionally we may have to make a significant change to your confirmed arrangements. Examples of “significant changes” include the following, when made before departure: a change of flight time by more than 12 hours; a change of international airport (except between airports serving the same city); a change of destination; or a change to a lower standard accommodation, and/or price. If we have to make a significant change we will tell you as soon as possible and if there is time to do so before departure, we will provide you with three options: (i) you may accept the modification, (ii) you may change your Booking to another available and comparable holiday, or (iii) you may cancel and receive a full and prompt refund. If you choose another holiday which is cheaper, the Company will make the appropriate refund. 

You must notify us of your choice within seven days of our offer. If we do not hear from you within seven days, we will contact you again to request notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative booking arrangements. 

In addition to a full refund of all monies paid by you, we will pay you compensation as detailed below if you do not accept the alternative arrangements we offer you and cancel your Booking or if we cancel your Booking and no alternative arrangements are available (except where we have been forced to cancel or make a significant change due to Force Majeure or Low Bookings). The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

Compensation when notification of change is sent

Days prior to departure

Compensation per person

More than 75 days prior


61 – 75 days prior


42 – 60 days prior


29 – 41 days prior


15 – 28 days prior


0 – 14 days prior


*IMPORTANT NOTE: We will not pay you compensation in the following circumstances:

(a) where we make a minor change; 
(b) where we make a significant change or cancel your arrangements more than 75 days before departure;
(c) where we make a significant change and you accept those changed arrangements or you accept an offer of alternative travel arrangements;
(d) where we have to cancel your arrangements as a result of your failure to make full payment on time;
(e) where the change or cancellation by us arises out of alterations to the confirmed Booking requested by you; 
(f) where we are forced to cancel or change your arrangements due to Force Majeure (see clause 15).

‘Low Bookings’ means that an insufficient number of people have booked the arrangements to make their operation financially viable in the advertised form. 

lf the Company becomes unable to provide a significant proportion of your Tour after it has commenced, every effort will be made to provide suitable alternative arrangements, which will be made for you at no extra charge to you (save in the case of Force Majeure) or, alternatively, you will be returned to your point of departure and the Company will, where appropriate, pay compensation. No compensation is payable in the case of Force Majeure.

(h) Cancellation by the Company

We reserve the right in any circumstances to cancel your Booking for any reason. However, we will not cancel your travel arrangements less than 75 days before your departure date, except for reasons of Force Majeure or as a result of Low Bookings or failure by you to pay the final balance. If you fail to pay the balance of the Tour price 60 days before departure, the Company will treat your Booking as cancelled and levy the cancellation charges set out in clause 2(c). If the Company is obliged to cancel your Booking in any other circumstances before departure, the Company will use its best endeavours to offer alternative arrangements of equivalent or very closely similar standard and price, if available; travel arrangements of a lower standard and a refund of the difference in price; or give you a full and prompt refund of all monies paid. In addition, unless the cancellation has been caused by Force Majeure, a failure by you to pay the balance, or Low Bookings, the Company will pay you compensation as set out in clause 2(g).

(i) Payment of refunds 

If you are due a refund, the Company will return the amounts due to the same bank account or credit card that was used when the original payment was made and in the same currency that the Company originally received the funds


(a) We reserve the right to alter the prices of any of unsold holidays shown in our brochure or on our Website and correct errors in the prices of confirmed Bookings. You will be advised of the current price of the Tour that you wish to book before your Contract is confirmed.

(b) The Company is under no obligation to give a breakdown of the costs involved in a Tour.

(c) The Company reserves the right to notify you of an increase in the brochure or advertised price 
before accepting your Booking and prices may go up or down. While we do our utmost to avoid such a scenario, due to human or computer error there may on occasion be an incorrect price shown in a brochure or on our Website. When we become aware of any such error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake) or within seven days of the time of booking, or as soon as reasonably possible. We do have to reserve all our rights in a situation such as this which may include cancelling a Booking if the actual price applicable to the Tour is not acceptable to you. We will, of course, allow you to amend your Booking with us, if you so wish, to an alternative holiday at the correct price.

(d) We also reserve the right to increase the price of confirmed Tours solely to allow for increases which are a direct consequence of changes in:

a. the price of the carriage of passengers resulting from the cost of fuel or other power sources; 
b. the level of taxes or fees chargeable for services applicable to the Tour imposed by third  parties not directly involved in the performance of the Tour, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and 
c. the exchange rates relevant to the package. 

Such variations could include but are not limited to airline cost changes which are part of our contracts with airlines (and their agents), cruise ship operators, and any other transport providers. 

(e) We will absorb and you will not be charged for any increase equivalent to two per cent of the price of your travel arrangements, which excludes insurance premiums and any amendment charges and/or additional services or travel arrangements. You will be charged for the amount over and above that.  However, if this means that you have to pay an increase of more than eight per cent of the price of your confirmed Tour (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within seven days from the issue date printed on your final invoice. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. 

(f) Should the price of your Tour go down due to the changes mentioned above, then any refund due will be paid to you less an administrative fee of £50. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

(g) There will be no change made to the price of your confirmed Tour within 20 days of your departure nor will refunds be paid during this period.

(h) The prices shown in company literature are per person in pound sterling (unless otherwise shown) from the UK based on two people sharing. * (If we are quoting a price for a tailor-made holiday, the total price quoted will include all known price increases and decreases and any special offers that we are making at that time).


(a) The Company applies all reasonable checks to ensure that those involved in the preparation and provision of your Tour maintain the appropriate standards.

(b) We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Directive (EU) 2015/2302 on package travel and linked travel arrangements, as set out below, and as such, we are responsible for the proper provision of the travel services specifically included in your Tour, as set out in your Confirmation Invoice and Final Itinerary. The descriptions, information and opinions given in our brochures or on the Website by the Company in respect of the airlines, hotels and other suppliers whose services are used are given in good faith, based on the latest information available at the time of printing. Please note that we shall not be responsible for any additional services provided to you, whether provided by the travel service providers or otherwise, which are not set out in your Confirmation Invoice or Final Itinerary. 

(c) We will not be responsible or pay you compensation for any personal injury or death unless you are able to provide that it was caused by our negligence or the negligence of our suppliers. 

(d) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense cost or other claim of any description if it results from:

a. the acts and/or omissions of the person affected; or 
b. the acts and/or omissions of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or 
c. Force Majeure (See clause 15)

(e) We limit the amount of compensation we may have to pay you if we are found liable for loss of and/or damage to any luggage or personal possessions and money. The maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind. The maximum amount we will have to pay for any other claims which don’t involve injury, illness or death is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your Booking. 

(f) The extent of the Company’s liability will in all cases be limited as if the Company were carriers under the appropriate conventions when it comes to claims in respect of international travel by air, sea and rail, or any stay in a hotel. International Conventions which apply include: in respect of carriage by air, the Montreal Convention 1999 or the Warsaw Convention 1929 (including as amended by The Hague Protocol of 1955 and by any of the Montreal Additional Protocol of 1975); in respect of carriage by sea, the Athens Convention 1974; in respect of rail carriage, the Berne/Cotif Convention 1961; and in respect of carriage by road, the Geneva Convention 1973. The terms of these conventions are incorporated into and form part of your contract with us. In respect of death or personal injury, the liability of an air carrier under the Montreal Convention and the Warsaw Convention is limited to damage sustained caused by an accident which takes place onboard the aircraft or in the course of any of the operations of embarking or disembarking. You can get copies of the relevant conventions if you ask us for them. You should also note that these conventions may limit or remove the carrier’s liability to you and the amount which the carrier has to pay you. You agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.

(g) In any circumstances in which a carrier is liable to you by virtue of EC 261/2004 (denied boarding and flight disruption), any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.

(h) When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

(i) Subject to these Terms, if we or our suppliers negligently perform or arrange those services set out in the Confirmation Invoice and we don’t remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your package holiday you may be entitled to an appropriate price reduction or compensation or both. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. The level of any such price reduction or compensation in respect of any claim for damages or compensation whatsoever will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Terms and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your Tour. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us

(j) It is a condition of our acceptance of liability under this clause that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these Terms.

(k) Our suppliers (such as accommodation or transport providers) have their own terms and conditions or conditions of carriage, and these conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant transport provider’s or other supplier’s liability to you. You can get copies of such conditions from our offices, or the offices of the relevant supplier, or request a copy by email.

(l) If we make any payment, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to us or our insurers any rights they may have to pursue any third party and must co-operate fully with us in seeking recovery of any payment we make and any other assistance we may reasonably require.

(m) Operational decisions may be taken by air carriers and airports resulting in delays, diversions, or rescheduling. The Company has no control over such decisions and is therefore unable to accept responsibility for them. Where, as a result of Force Majeure, we are obliged to change or end your Tour after departure, but before the end of your Tour, we will not pay compensation or reimburse you for expenses incurred. We strongly recommend you have adequate travel insurance for your Tour and should claim via your insurance company for any loss or damage to luggage and/or personal possessions. In the event that any claim is made directly with us, our liability to pay compensation and/or the amount of compensation will be limited in accordance with the conventions referred to in (f) above.

(n) Please note, the Company does not accept any liability for any damage, loss or expense or other sum of any description which on the basis of the information given to us by you concerning your Booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you, if it relates to any business or if it is an indirect or consequential loss of any kind. 

(o) Where it is impossible for you to return to your departure point as per the agreed return date of your package, due to “unavoidable and extraordinary circumstances”, we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nights per person. If the circumstances continue beyond a three-night period, our responsibility under this clause will cease and you will need to claim upon your travel insurance where you are able to do so. Please note that the three-night cap does not apply to persons with reduced mobility, pregnant women, or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least 48 hours before the start of your Tour. For the purposes of this clause, “unavoidable and extraordinary circumstances” mean warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination, or natural disasters such as floods, earthquakes, or weather conditions which make it impossible to travel safely back to your departure point.

(p) Please be aware that the Company accepts no responsibility or liability for any destination that imposes access restrictions or otherwise hinders peaceful enjoyment of destination services and facilities based upon race, gender or sexual preference. The Company will provide general information in line with its obligations, however, you accept that it is your responsibility to thoroughly research your intended destination to ensure that it satisfactorily meets your Tour needs and requirements

(q) There are many inherent risks in adventure travel of the type involved here, which can lead to illness, injury, or even death. These risks are increased by the fact that these trips take place in remote locations, far from medical facilities. Guest assumes all such risks associated with participating in the travel services.

(r) If you decide to participate in any activities including, but not limited to, any excursions involving animals, riding on animals, scuba diving, snorkeling, boating, hot air ballooning, helicopter flights, ziplining, high altitude treks, climbing, quad biking, parasailing, parachuting, kayaking, whitewater rafting, jet boat rides, snowmobiling, primate tracking and any other activity which the Company considers to carry inherent risk of serious illness, injury or death (“Activities”), then you fully understand and acknowledge that Activities carry with them various inherent risks, including serious illness, injury or death and you take complete responsibility for your own health and safety and agree to assume all risks of injury, illness or death, whether foreseen or unforeseen, that may befall you as a result of participating in any Activities and agree to release the Company from any liability whatsoever related thereto.


(a) Make yourself travel aware. Before making a Booking, please consult the travel advice produced by the government of your home jurisdiction, the government who issued the passport and/or visa you intend to travel under, and the government of your destination.

Advice can change, so always check regularly for the latest updates.

(b) If the Foreign, Commonwealth and Development Office advises that people should not visit a particular country, we will act on this advice. 

(c) In the event of active government advice and warnings against travel to a specific destination or location(s) of a trip, should the traveller still choose to travel, notwithstanding such travel advisory or warning, the traveller assumes all risks of loss, personal injury, death, or property damage from any event that may arise out of or associated with the travel advice or warnings given. 

(d) It is important that you check the details on your Confirmation Invoice when you receive it. In the event of any discrepancy, you should contact the Company or your Travel Advisor.

(e) General information concerning passport, visa, and health requirements applicable to UK Citizens is set out in our literature. However, such requirements are subject to change and you must check current requirements before departure. Passports for British Citizens are valid for travel to any EU country up to and including the passport expiry date. Many countries outside of the EU require that passengers’ passports are valid for at least six months after the completion of their journey, and/or contains blank pages (for visas). Please visit the foreign office or government website of your country of residence for advice by country. Some destinations also require visas and additional documentation and you should contact the Embassy or Consulate of the country which you are planning to visit in good time before you travel, go to to visit Visa Central. You should also contact your medical advisor or a specialist vaccination centre for details of the measures you will need to take prior to departure. All children should travel on full passports. It is your responsibility to obtain all documents required for your Tour, including passports, visas, heath certificates, and international driving licences, to ensure that these are in proper order, and to take them with you. We recommend that if you are travelling with a Minor (particularly one that does not share your surname or if travelling without one or both parents), you check the entry requirements for your destination. Certain countries have introduced additional requirements, such as documentation that proves your relationship to the Minor as well as documentation that proves you have permission to travel with them. The Company cannot be held responsible should you or any member of your travelling party be denied entry to a country and the Company does not accept any responsibility if you incur any other loss due to non-compliance with these requirements. Please consult the travel advice produced by the government of your home jurisdiction, the government who issued the passport and/or visa you intend to travel under, and the government of your destination for further details. We will not be liable to make any refund or pay compensation if you or any member of your party is unable to proceed with the Tour as planned because of incorrect or missing personal documents, or any other failure to meet passport, visa, or immigration requirements. You agree to reimburse the Company in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

(f) Approximately seven days before departure you will receive your air tickets together with other information concerning your Booking. Please ensure that you check the names and flight timings on your tickets carefully and contact us immediately if you have any queries. The correct timings, using the 24-hour clock system, may have been adjusted since you received your Confirmation Invoice.

(g) You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your Booking. The Company cannot accept responsibility for any delay which is due to Force Majeure or for Guests missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your Booking. No credit or refunds will be given for lost, mislaid, or destroyed travel documents. 

(h) Most people go on holiday for rest and relaxation, so if in our reasonable opinion or that of any airline pilot, hotel manager, tour leader, or other person in authority, your behaviour is causing danger or damage to property, or persistently affecting the enjoyment of others, we reserve the right to terminate your Booking immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other arrangements immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other arrangements will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.  The Company cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with the Company.

(i) If you lose any personal items while on Tour, please obtain a written report from the police, to help with any insurance claim upon your return.

(j) You are responsible for the costs of any damage to the accommodation and/or any extra charges incurred with our suppliers during your Tour. Should you fail to make such payment at the time the charges and/or costs are incurred, you will be liable to reimburse us for these and you authorise the Company to automatically debit your credit card to the value instructed by the supplier for any such costs and/or charges.


We cannot emphasise enough the importance of purchasing comprehensive travel insurance at the time of booking your Tour and, at the latest, prior to date of travel. This insurance should be commensurate to the value of your Booking, and cover cancellation and curtailment, all medical expenses including evacuation/repatriation, personal baggage, personal liability, death and permanent disability, and travel document insurance. If you suffer from a disability or medical condition you should disclose this to insurers. For those who participate in sports and activities while on Tour that have been organised and arranged independently of us, it should be understood that participation is at the individual’s own risk and it is your responsibility to obtain the relevant insurance. Note that special insurance may be required if you intend to scuba dive or undertake any other dangerous or sports activities. Please keep your insurance details with you while on Tour.


(a) As between you and the suppliers of the transport, accommodation, and other components making up your Booking, the conditions of the supplier will apply. These conditions may be subject to international Conventions which limit and/or restrict the supplier’s liability. (Copies are available on request – please allow 28 days). Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation, or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from your airline. Reimbursement in these cases is the responsibility of the airline and will not automatically entitle you to refund of your Tour cost from the Company. Your rights to compensation from the Company are set out in clause 2(g). If your airline does not acknowledge your rights, you should complain to the Civil Aviation Authority at

(b) Transport timings are provided by the carrier concerned and are subject to such matters as weather conditions, maintenance requirements, the ability of passengers to check-in on time, and, in the case of flights, to air traffic control restrictions. Accordingly, the times of flights and other forms of transport are estimates only and cannot be guaranteed.

(c) As airlines regularly overbook, we recommend that you check in online as soon as you are notified by the airline that check-in is available, or 24 hours before departure. If you do not check-in online or are unable to, we recommend that you arrive at the airport three hours prior to departure as airlines have been known to re-allocate seats in the event of late arrivals. The Company is unable to check you in and it is your responsibility to ensure that you are checked in within the appropriate time. The Company is not responsible or liable if you are downgraded an airline class as a result of the airline overbooking the class in which you are booked. Seat reservations are at the discretion of the airline and may be changed at any time without notice.

(d) The majority of airlines have introduced a total smoking ban on most or all of their flights. Please ask before booking if this information is important to you.

(e) The European Commission publishes a list of airlines that are subject to an operating ban within European air space. To view the list, go to or search for “banned airlines” at

(f) Some activities carry inherent risks and if you are participating in such activities you may be asked to sign an additional form by the local supplier. In rare cases beginners may have to take lessons at a charge before being permitted to use hotel equipment otherwise offered for free.

(g) For certain trips we partner with third party suppliers to operate tours on our behalf. We do so only in particular locations to obtain the benefit of their expertise in those areas. We carefully vet such suppliers and ensure that we only use parties that meet our exacting standards. You can rest assured that whilst the individuals involved in the delivery of the travel services are not employed by A&K, they will offer an equal level of service to that offered by our own team. We will provide you with details of the relevant third party supplier before your Tour commences.


Please note that when you book an excursion locally you contract with the local company providing that excursion and not the Company. The Company has no legal liability for anything that goes wrong on such an excursion and any claim which you might have arising out of the excursion will be against the relevant local company and subject to the local company’s terms and conditions. The Company will, at its discretion, offer advice, guidance, and assistance if you or any member of your party suffer death, illness, or injury arising out of an activity which does not form part of your Tour with the Company, or an excursion arranged locally. 


If you or any member of your party suffer from a disability or other medical condition, please tell us before you book. The Company is happy to give you advice and to try to assist you in choosing a Tour that will meet your requirements. However, some of our Tours are in destinations which are off the beaten track and lack even the simplest facilities for disabled guests such as ramps for wheelchairs, lifts, and so on. Many of our Tours require a fair degree of physical fitness. Medical facilities may not be readily available. In order to assist you we must be provided prior to booking with full written details regarding your medical condition and any special requirements which result from this. A medical form will be sent to you for this purpose where we are made aware that you may require adjustments. Specific journeys have conditions that may require a guest produce a doctor’s certificate to the Company prior to travel. Air travel can cause problems for some people with circulatory or bronchial problems, such as deep vein thrombosis. It is inadvisable for anyone with high blood pressure or respiratory problems to visit high altitudes. You should consult your doctor for advice before you book and in good time before your departure. We cannot accept any liability if we are not told about any mobility/medical issues before travel. You must advise us of any changes to your level of mobility or medical condition which may affect your Tour between the point of booking and when you travel. Acting reasonably, but in our sole discretion, if we are unable to properly accommodate the needs of the person(s) concerned or we reasonably believe that health and safety may be compromised, we will not confirm your Booking. If you did not give us full details at the time of booking and we are not able to properly accommodate the needs of the person(s) concerned, we reserve the right to cancel it and impose applicable cancellation charges when we become aware of these details. We also reserve the right to remove from the trip, at the Guest’s own expense, anyone whose physical condition or conduct negatively impacts others.

By making a Booking, Guest represents that Guest and Guest’s travelling party are physically and emotionally fit to travel and further warrants that such Guests have no medical or emotional condition that would endanger any Guest or result in a deviation of any group journey.  A&K recommends that any Guest who is not self-sufficient should travel with a companion who shall take responsibility for any personal assistance needed during the Booking.
Due to the physically demanding nature of some of our trips, such as our Inca Trail hikes and our Kilimanjaro climbs, we may require you and each of the Guests named on your Booking to complete a medical waiver form. If completion of the form is a requirement for the Tour you are interested in, you will be informed at the time that you make your enquiries with us and you will be sent the relevant form at the time of booking. The form must be returned by us by the date your final balance is due and we reserve the right to terminate your Booking where you fail to return the completed form for each Guest named on the Booking by that date. If we have any concerns about the ability of a Guest to partake in a Booking as a result of the answers submitted in the medical waiver form, we will discuss that with the affected Guest and may need to terminate the Booking.


Some of our activities may not be appropriate for an individual that is pregnant. Please inform us at the time of making your Booking if you are pregnant so that we can advise you of the suitability of any services you wish to book. If you become pregnant after the date of Booking, please inform us as soon as possible. We will always seek to accommodate an individual that is pregnant and will liaise with our suppliers to try to source appropriate alternative activities wherever possible. Acting reasonably, but in our sole discretion, if we are unable to properly accommodate the needs of the person(s) concerned due to their pregnancy, we will not confirm your Booking. If you did not give us details at the time of Booking or you become pregnant after Booking and we are not able to properly accommodate the needs of the person(s) concerned, we reserve the right to amend or cancel the Booking. We will only ever take such action where we reasonably believe there's a risk to your health and safety if the service was provided to you.


Some of our activities may not be appropriate for Minors. We will seek to accommodate Minors and will liaise with our suppliers to try to source appropriate alternative activities wherever possible when it has been identified that an activity is unsuitable for a Minor. Acting reasonably, but in our sole discretion, if we are unable to properly accommodate the needs of a Minor, we will not confirm your Booking or a particular activity as part of your Booking. If you did not give us details at the time of Booking or you add a Minor as a Guest after Booking and we are not able to properly accommodate the needs of the Minor(s) concerned, we reserve the right to amend or cancel the Booking.


If you are unhappy with any aspect of the Company’s arrangements while you are on the Tour, you must address your complaint immediately to the Company’s local representative (or, if none, to the Company by contacting the Duty Manager on +44 7831 328500) and to the management of the hotel or other supplier whose services are involved. They will do their best to rectify the situation. It is unreasonable to take no action while on the Tour, but then to write a letter of complaint upon return. If the problem cannot be resolved locally and you wish to complain, full details must be sent to the Company in writing to arrive ideally within 30 days of your return. We will do our best to investigate and reply to you within 28 days of receipt of your letter. Failure to take either of these steps will deny the Company the opportunity to resolve the problem immediately and/or investigate it properly. In consequence, this may affect your rights under this Contract.


If, while you are on the Tour, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance, which is not owing to any failure by us, our employees, or sub-contractors, we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Terms, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.


These Terms and any matters arising from them are governed in all respects by the laws of England and Wales. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or Booking will be dealt with by the Courts of England and Wales. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.


Every effort is made to ensure that the details, description, and prices contained in company literature are correct, based on inspections and information passed to the Company by its suppliers. However, changes do occur, sometimes at short notice, and therefore the Company will advise you at the time of booking, or if after booking as soon as possible of any such changes to our published information. It is not always possible for the Company to control all elements of the Tour whereby advertised facilities can sometimes become unavailable at short notice due to inclement weather conditions, lack of demand, emergency repair works etc.


When you have booked a package travel service with the Company (the Policyholder) then an insurance policy has been arranged by the Policyholder at their expense in the event of their insolvency. This policy has been arranged through International Passenger Protection Limited with Liberty Mutual Insurance Europe SE (LMIE) trading as Liberty Specialty Markets, a
member of the Liberty Mutual Insurance Group. LMIE's registered office: 5-7 rue Leon Laval, L-3372, Leudelange, Grand Duchy of Luxembourg, Registered Number B232280 (Registre de Commerce et des Sociétés). LMIE is a European public limited liability company and is supervised by the Commissariat aux Assurances and licensed by the Luxembourg Minister of Finance as an insurance and reinsurance company.

This insurance will reimburse you and anyone else on your booking in respect of:

1. Loss of either deposit(s) or the full price of the accommodation and all travel services or charge(s) paid in advance by you to the Policyholder for Package Holiday or Linked Travel Arrangements purchased by you that cannot be provided as a consequence of the financial failure of the Policyholder


2. The provision of repatriation services by the insurer and additional costs reasonably and necessarily incurred following curtailment of any Package Holiday or Linked Travel Arrangements to enable you to either:

(i) continue with and complete your scheduled Package Holiday or Linked Travel Arrangements. The amount payable under this policy in respect of accommodation is limited to the additional cost incurred by you in securing such accommodation of the same or similar standard as enjoyed prior to the interruption of the Package Holiday or Linked Travel Arrangements; and/or

(ii) return to the country of departure if travel has already commenced and the contract between you and the Policyholder involved the carriage of passengers. The amount payable under this policy is limited to the additional cost incurred by you in respect of the same or similar standard of transportation as enjoyed prior to the interruption of the Package Holiday or Linked Travel Arrangements and, if necessary, the financing of accommodation prior to the repatriation.


Things you must do

You must comply with the following conditions. If you fail to do so, the insurer may not pay your claim, or any payment could be reduced.

1. You must notify IPP giving full details of what has happened quoting the name of your Travel Operator quoting Reference:
IPP UK TOFI V1 22 and by contacting:
Telephone: +31 103120666
or online at
2. You must provide IPP with any other information it may require.
3. You must take all reasonable care to limit any loss.
4. If you are abroad at the time of the Financial Failure of the Policyholder and do not wish to make your own arrangements to get back to your country of departure then the insurer will provide services to assist with your repatriation.


Except where otherwise expressly stated in these Terms we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Terms, force majeure means any event beyond our or our suppliers’ control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as pandemics, epidemics or the outbreak of serious disease at the travel destination, or natural disasters such as floods, earthquakes, or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport, and all similar events outside our or the supplier(s) concerned’ control. 


“Communicable Disease” or means any disease or illness caused by microorganisms such as bacteria, viruses, parasites, or fungi that can be spread, directly or indirectly, from one person to another. “Infectious Disease” means any disease or illness caused by microorganisms such as bacteria, viruses, parasites, or fungi that enter the body, multiply, and can cause an infection. Guest agrees, understands, and acknowledges, that an inherent risk of exposure to Communicable and Infectious Diseases such as, for example, COVID-19 (as defined by the World Health Organization and any strains, variants, or mutations thereof) and SARS-CoV-2 (the virus that can cause COVID-19) (collectively, “COVID-19”), exists in any public place where people are present, including a cruise ship. Extremely contagious Communicable Diseases can lead to severe illness and death. No precautions can eliminate the risk of exposure to them, and the risk of exposure applies to everyone. According to the Centers for Disease Control and Prevention (“CDC”), older adults (people 65 years and older) and people of any age who have underlying medical conditions are at higher risk for severe illness and death from COVID-19. Relevant public health authorities, including but not limited to the CDC and others worldwide, are referred to herein as “Public Health Authorities.” You acknowledge that the risk of exposure to Communicable or Infectious Disease, such as COVID-19, includes the risk that you will expose others that you encounter, even if you are not experiencing or displaying any symptoms of illness.

Guest acknowledges and agrees to voluntarily assume any and all risks in any way related to exposure to any Communicable or Infectious Disease such as COVID-19, including illness, injury, or death of Guest or others. Guest acknowledges that participation in the travel services is entirely voluntary. By participating in the travel services Guest attests that Guest is knowledgeable about his or her individual risk of developing severe illness if Guest is exposed to and/or infected with highly contagious or communicable illnesses or diseases such as COVID-19. Guest must make an informed decision about travelling based on Guest’s individual risk and Guest is strongly encouraged to consult with a medical provider before deciding to participate in the travel services based on Guest’s individual risk.

Guest further acknowledges and agrees to abide by, and consent to, all public health rules, regulations, mandates and safety protocols issued by the Company and/or Public Health Authorities worldwide, including but not limited to: (a) Submission to mandatory testing at such times and frequency as required by Public Health Authorities or the Company, which may include testing before, during and after your Tour; (b) submission to enhanced health screening for signs and symptoms of or known exposure to communicable or infectious diseases such as COVID-19; (c) denial of participation due to signs and symptoms of a possible infection or known exposure to communicable or infectious diseases such as COVID-19 as determined by the Company at its sole discretion, according to technical instructions or orders by Public Health Authorities; (d) participation in contact tracing and data collection for contagious or infectious disease surveillance; (e) mandatory isolation and/or quarantine; (f) mandatory daily temperature checks; (g) mandatory use of face coverings/face masks according to Public Health Authorities’ guidelines and (h) following the Company physical distancing requirements.

Guest further acknowledges that the public health rules, regulations, mandates, and safety protocols issued by the Company and/or Public Health Authorities and/or other governing bodies are subject to change. the Company reserves the right to change any of its health and safety protocols, including, but not limited to, requirements on vaccinations, masks, and physical distancing at its sole discretion, without notice. It is your sole responsibility to confirm any changes to any health and safety protocols that may be applicable at any destination worldwide and ensure compliance with all health and safety protocols.

Guest is solely responsible for obtaining current travel advisories, warnings and requirements by contacting your Travel Advisor, and applicable embassies and consulates worldwide. For further information we suggest you visit the foreign office or government pages of your country of residence and search for the country(s) you are planning to travel to, as well as the website and/or terms and conditions of your specific travel arrangements. In the event of an active government agency travel warning against travel to the specific destination location(s) of the travel services, should the Guest still choose to travel, notwithstanding any travel advisory, the Guest assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.


All air carriers are independent contractors and are not owned, managed, controlled or operated by the Company. Your airline ticket constitutes a contract between yourself and the airlines (and not the Company) based on their terms and conditions, even if purchased through the Company. The Company shall not be liable and does not assume responsibility for, or accept claims with regard to, seat assignments, name changes or insufficient travel documentation. Should you change or cancel your air transportation arrangements before or after your travel begins, all airline change and cancellation fees will apply.


The prices shown in company literature are per person in pound sterling (unless otherwise shown) from the UK based on two people sharing.* (If we are quoting a price for a tailor-made Tour, the total price quoted will include all known price increases and decreases and any special offers that we are making at that time).


• Flights: Where flights are included, they will be return economy class air travel unless otherwise specified. (World Traveller Plus, Business and First Class travel supplements available).
• United Kingdom Passenger Duty: Included where levied in connection with flights booked by the Company.
• Free baggage allowance: Full details will be supplied with your itinerary. Normally on Intercontinental flights, Economy Class passengers are allowed 20kg of luggage, 30kg per person in Business Class, and 40kg per person in First Class.
• Normal local flight baggage restrictions: Some of our arrangements utilise local domestic airlines and charter flights operating small aircraft with restrictions on baggage allowance. Full details will be supplied with your itinerary.
• Transportation between airports and hotels: Round-trip transport by private or shared vehicle, boat, or charter aircraft between airports and hotels.
• Accommodation: In rooms with private facilities (shower and/or bath) inclusive of hotel service charges and local taxes.
• Meals: Meals as specified on a table d’hôte basis. “Full board” indicates breakfast, lunch and dinner; “half board” is breakfast and dinner. “Breakfast” includes full breakfast unless otherwise indicated.
• Sightseeing: As detailed in each itinerary on a private guide basis (shared in most camps, lodges, and cruise programmes). Entrance fees to national parks and game reserves are included where applicable.
• The Company Representative: Services of a representative or appointed local agent of the Company in your country of destination.


Passport or visa costs, porterage and holiday insurance.
Overseas departure taxes: Where these are levied and payable locally by the client.
Sightseeing tours: Except where specified in the itinerary.
Personal expenditure: On such items as drinks, laundry, room service, telephone calls, etc, and any related tax and service charge.
Tips: Discretionary tips to drivers, guides, hotel or boat staff etc.
Government levies or taxes: Any government levies or taxes introduced after the publication of company literature.

*Please note durations shown for single centre holidays are based on the number of hotel nights booked excluding overnight flights. If you are travelling alone additional supplements over the above single room supplements apply.


PART 1 General

The combination of travel services offered to you is a package within the meaning of the Directive (EU) 2015/2302. Therefore you will benefit from all EU rights applying to the package. Abercrombie & Kent Limited will be fully responsible for the proper performance of the package as a whole. 
Additionally, as required by law, Abercrombie & Kent Limited has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent. 

PART 2 Key rights under the Directive (EU) 2015/2302

• Travellers will receive all essential information about the package before concluding the package travel contract. 
• There is always at least one trader who is liable for the proper performance of all the travel services included in the contract. 
• Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent. 
• Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs. 
• The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs. 
• Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, has changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate. 
• Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package. 
• Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee. 
• If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem. 
• Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed. 
• The organiser has to provide assistance if the traveller is in difficulty. 

If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Abercrombie & Kent Limited has taken out insolvency protection for packages sold to residents of the European Union by way of insurance arranged through International Passenger Protection Limited with Liberty Mutual Insurance Europe SE (LMIE) trading as Liberty Specialty Markets, a member of the Liberty Mutual Insurance Group. LMIE's registered office: 5-7 rue Leon Laval, L-3372, Leudelange, Grand Duchy of Luxembourg, Registered Number B232280 (Registre de Commerce et des Sociétés). Telephone: +31 103120666
Email: or go online at Travellers may contact this entity or, where applicable, the competent authority if services are denied because of Abercrombie & Kent Limited’s insolvency. 

PART 3 Directive (EU) 2015/2302

You can find a copy of Directive (EU) 2015/2302 here: 

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