Cox & Kings is a member of AITO, the Association of Independent Tour Operators, assuring you of Cox & Kings' commitment to high quality service and ethical business practises.
AITO is an association of independently minded companies specialising in particular areas or types of holiday and sharing a common dedication to high standards of quality and personal service. AITO defines ‘quality’ as “providing a level of satisfaction which, based upon the holiday information provided by the tour operator, aims to meet or exceed a customer’s reasonable satisfaction, regardless of the type of holiday sold or the price paid”.
Accurate Brochures: AITO members ensure that their brochures clearly and accurately describe the holidays and services offered.
Product Improvements: AITO members listen to their customers and welcome suggestions for improving standards. All customers receive a postholiday questionnaire.
Professional Service: AITO members are committed to high standards of personal service, maintained by the thorough training of employees.
Financial Security: AITO takes care to ensure that all members comply with current UK Government Regulations regarding the protection of clients’ money.
Exclusive Membership: AITO has strict membership criteria that must be satisfied before new companies are allowed to join. All members must adhere to a rigorous Code of Business Practice that governs their operational conduct.
Environmental Issues: AITO is committed to raising the level of environmental awareness within the industry.
In the unlikely event that a dispute between an AITO member and customer cannot be resolved amicably, AITO’s low cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion.
For more information about AITO and its aims, please visit www.aito.co.uk.
